Legal notice

LEGAL NOTICE

This page contains the basic legal, business and contact information relating to the operation of the Favoriva online store.

Seller and Contact Information

Brand / Trade Name: Favoriva
Legal Seller: [LEGAL NAME / COMPANY NAME USED IN THE PAYTR APPLICATION]
Email: atakanusa@gmail.com
Phone: +90 530 292 65 24
Address: General Kazım Özalp Mh. 47/21 Sk. No: 2 D: 9, Karabağlar / İzmir, Türkiye
Tax / VAT Number: [To be added if applicable]
MERSİS / Trade Registration Number: [To be added if applicable]

The products and services offered under the Favoriva brand are sold by the legal seller identified above.

Once the relevant company or commercial business registration has been completed, the official legal name, tax information and trade registration details will be updated on this page.

Scope of Business

Favoriva offers products and services for weddings, engagements, baby showers, birthdays and other special celebrations, including:

  • celebration favors,
  • personalized products,
  • decorative event details,
  • candles,
  • mini bottle favors,
  • thank-you cards and tags,
  • stickers and printed products,
  • digital and printable designs.

The physical or digital nature of each product, its main characteristics, personalization options and sale price are stated on the relevant product page.

Orders and Sales

Orders placed through the Favoriva website are received electronically.

Before completing a purchase, customers are provided with information including:

  • the main characteristics of the product,
  • quantity,
  • applicable personalization details,
  • price,
  • applicable taxes,
  • shipping or delivery charges,
  • and the total amount payable.

Sales made through Favoriva are subject to the applicable legal requirements and the policies published on our website, including:

  • Terms of Service
  • Distance Sales Agreement
  • Return & Refund Policy
  • Shipping & Delivery Policy
  • Privacy Policy
  • Personal Data Protection (KVKK) Disclosure Notice

Payment Security

Payments made through the Favoriva website may be processed through authorized payment institutions, banks and other payment service providers integrated with the store.

Payment and card information may be processed directly through the secure infrastructure of the relevant payment service provider.

Depending on the payment infrastructure in use, Favoriva may not directly receive, display or store the customer's complete payment card number.

Protection of Personal Data

Personal data collected through Favoriva is processed in accordance with applicable data protection legislation.

Detailed information regarding:

  • the categories of personal data processed,
  • the purposes of processing,
  • data transfers,
  • retention,
  • security,
  • and the rights of data subjects

is available in our:

Privacy Policy and Personal Data Protection (KVKK) Disclosure Notice.

Consumer Rights

Mandatory consumer rights arising under Turkish consumer protection legislation remain fully reserved.

Customers may exercise any rights available to them under applicable law in relation to:

  • defective or non-conforming products,
  • delivery,
  • withdrawal,
  • returns,
  • refunds,
  • and distance sales.

Where applicable, consumers may apply to competent Consumer Arbitration Committees, Consumer Courts and other authorized authorities in accordance with the applicable monetary limits and jurisdiction rules.

Personalized Products

Certain Favoriva products may be prepared specifically according to the customer's instructions.

Personalization may include:

  • names,
  • dates,
  • custom messages,
  • colors,
  • designs,
  • printing,
  • labels,
  • and other customer-specific details.

Cancellation, withdrawal and return conditions applicable to personalized products are explained in our Return & Refund Policy and Distance Sales Agreement.

Digital Products

Favoriva may also offer downloadable or printable digital products.

Digital products do not require physical shipping.

The applicable delivery method, usage conditions and personalization options, where relevant, are stated on the corresponding product page.

Intellectual Property

Unless otherwise indicated, original materials appearing on the Favoriva website, including:

  • the Favoriva name and logo,
  • original product designs,
  • text,
  • photographs,
  • graphics,
  • digital designs,
  • downloadable content

are owned by Favoriva or used with appropriate authorization and may be protected under applicable intellectual property legislation.

Such content may not be reproduced, distributed, resold or commercially exploited without the necessary permission.

Shopify Platform

The Favoriva online store is operated using Shopify ecommerce infrastructure.

Shopify provides the technical ecommerce platform but is not the seller of Favoriva products.

Sales made through the Favoriva website are transactions between the customer and the legal seller identified on this website.

Customer Service and Complaints

For questions or complaints regarding:

  • orders,
  • products,
  • personalization,
  • payment,
  • shipping,
  • returns,
  • refunds,
  • or other customer service matters,

you may contact us using the following details:

Email: atakanusa@gmail.com
Phone: +90 530 292 65 24
Address: General Kazım Özalp Mh. 47/21 Sk. No: 2 D: 9, Karabağlar / İzmir, Türkiye

If your request concerns an existing order, please include your order number where possible.

Updates to This Legal Notice

Favoriva may update this Legal Notice where there are changes to:

  • legal requirements,
  • seller information,
  • business registration details,
  • service providers,
  • or the structure of our services.

The current version will be made available on this page.

Language

This English version is provided for convenience. Where the legal relationship is governed by Turkish law and there is any inconsistency between the Turkish and English versions, the Turkish version should be referred to for the original wording.