Shipping policy
At Favoriva, we carefully prepare every order so that your celebration details arrive in the condition and style intended.
This Shipping & Delivery Policy explains how physical and digital Favoriva orders are prepared and delivered.
ORDER PREPARATION
Preparation times vary depending on the type of product, quantity ordered and level of personalization required.
Standard, non-personalized products may generally be prepared more quickly than personalized or made-to-order items.
Personalized products may include names, dates, messages, colors, labels, tags, packaging or other custom details selected by the customer.
The estimated preparation time for a product will be displayed on the relevant product page or communicated during the ordering process where applicable.
Preparation time is separate from carrier transit time.
PERSONALIZED AND MADE-TO-ORDER PRODUCTS
Many Favoriva products are prepared specifically for an individual celebration.
Because these products may require design preparation, personalization, printing, assembly or production, they may have longer preparation times than standard products.
Where applicable, an estimated preparation or dispatch period will be provided before or during the purchase process.
Please review all personalization information carefully before placing your order. Incorrect information supplied by the customer may cause delays and may not be correctable once production has started.
For products prepared according to the customer's specifications or personal requirements, a delivery period longer than the standard statutory period may be agreed where permitted by applicable law.
SHIPPING METHODS AND COSTS
Available shipping methods and applicable delivery charges are shown during checkout based on factors including:
- delivery destination,
- order contents,
- package size and weight,
- selected delivery method,
- and any available shipping promotions.
Any applicable shipping charges will be displayed before the order is completed.
Favoriva may use third-party carriers and logistics providers to fulfil physical orders.
DELIVERY ESTIMATES
Any preparation, dispatch or delivery date shown on our website is an estimate unless expressly stated otherwise.
Actual delivery times may vary due to circumstances including carrier operations, weather conditions, public holidays, peak periods, address issues or other events outside normal delivery schedules.
For sales governed by Turkish distance-sales legislation, where no different delivery period has been agreed, physical goods must generally be dispatched within the applicable statutory period. Personalized goods prepared according to the customer's specifications or individual requirements may be subject to a longer agreed period.
DELIVERY RESPONSIBILITY
For orders subject to Turkish consumer law, delivery of a product to a shipping carrier does not by itself constitute delivery to the customer.
Favoriva remains responsible for loss or damage occurring before the goods are delivered to the customer or to a third party designated by the customer, subject to the exceptions permitted by applicable law.
If a customer independently selects a carrier that was not offered or designated by Favoriva, different risk rules may apply from the time the goods are delivered to that carrier.
DAMAGED OR LOST ORDERS
Please inspect your order when it is delivered.
If an order arrives damaged, contains the wrong product, or appears to have been damaged during delivery, please contact us as soon as possible at:
Please include where possible:
- your order number,
- a description of the issue,
- photographs of the product,
- photographs of the shipping packaging.
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
If tracking indicates that an order has been delivered but you have not received it, please contact us so that the delivery can be investigated with the relevant carrier.
INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing complete and accurate delivery information during checkout.
Please review your shipping address carefully before submitting your order.
If you notice an address error after placing an order, contact us as quickly as possible.
We may be able to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been transferred for delivery.
Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer where permitted by applicable law.
UNDELIVERABLE OR RETURNED PACKAGES
If a shipment is returned to Favoriva because of an incorrect address, unsuccessful delivery attempt, refusal of delivery or other delivery issue, we will contact you to determine the appropriate next steps.
Any additional shipping charge will be assessed based on the circumstances and applicable consumer law.
DIGITAL PRODUCTS
Digital Favoriva products, including printable or downloadable files, do not require physical shipping.
Where applicable, digital content will be delivered electronically through the method stated on the relevant product page or order confirmation.
Digital products are not subject to physical delivery or shipping charges unless expressly stated otherwise.
INTERNATIONAL DELIVERY
If Favoriva offers international shipping, delivery availability, estimated transit times and shipping costs will be shown at checkout.
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Where these charges apply, responsibility for them will be stated during the purchase process or otherwise handled in accordance with applicable law.
International delivery may take longer than domestic delivery due to customs clearance and local carrier operations.
DELIVERY DELAYS OR IMPOSSIBILITY OF PERFORMANCE
If fulfilment or delivery becomes impossible, we will inform the customer and process any required refund in accordance with applicable consumer law.
Under Turkish distance-sales rules, where performance becomes impossible, the consumer must generally be informed within the applicable legal timeframe and collected payments, including relevant delivery charges, must be refunded within the statutory period. Lack of stock alone is not automatically treated as impossibility of performance.
EVENT-DATE ORDERS
Favoriva products are often purchased for weddings, engagements, baby showers, birthdays and other date-specific events.
To allow sufficient time for order preparation, personalization and delivery, we recommend placing your order at least 14 days before your event date.
For large, highly customized or made-to-order orders, we recommend placing your order even earlier.
If an event date is requested or provided as part of your order, this information is used for planning purposes only and does not constitute a guaranteed delivery date unless Favoriva expressly confirms such delivery in writing.
For time-sensitive orders, please contact us before placing your order if you are uncertain whether sufficient preparation and delivery time is available.
CONTACT
If you have questions about preparation, shipping or delivery, please contact:
Favoriva
Email: atakanusa@gmail.com
Phone: +90 530 292 65 24
Business Address: General Kazım Özalp Mh. 47/21 sk. no2 d 9 Karabağlar / İzmir